Version 2.0

Effective Date: 21/05/2025

1. Introduction

Thinkstream Pty Ltd as trustee for Mitchell Family Trust trading as Thinkstream (“Thinkstream”, “we”, “us”, or “our”); ABN: 65 718 669 825 is committed to protecting your privacy. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and are dedicated to ensuring the confidentiality, integrity, and security of personal information we collect in connection with our labour hire, ICT consulting, and technology delivery services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of our business.

2. Scope of Policy

This policy applies to all individuals whose personal information Thinkstream collects and handles, including job applicants, contractors, employees, business contacts, and visitors to our website.

3. What Information We Collect

We may collect the following personal and sensitive information where relevant to our operations:

  • Contact Information: Name, address, phone number, email address.
  • Employment and Professional Information: CVs/resumes, work history, qualifications, referees, and certifications.
  • Identification Details: Date of birth, gender, driver’s licence, passport or visa status, right to work documentation.
  • Sensitive Information: Criminal history, health details, background checks, collected only with your consent.
  • Financial Information: Tax File Number (TFN), bank details, superannuation details (where required for payroll or placement).
  • Online Usage Data: When visiting our website, we may collect browser data, IP address, and cookie/analytics data to improve our services.

4. How We Collect Your Information

We may collect information:

  • Directly from you via application forms, interviews, email or phone contact.
  • Through our website, online forms, or recruitment platforms.
  • From third parties such as referees, background check providers, previous employers, and government verification services.
  • From public sources such as LinkedIn (only for professional engagement purposes).

5. Why We Collect Your Information (Lawful Basis)

We collect, use, and store your personal information to:

  • Assess your suitability for employment or engagement.
  • Provide recruitment, placement, and workforce services to clients.
  • Communicate with you about roles, contracts, or service delivery.
  • Meet legal, contractual, or regulatory obligations (e.g., payroll, taxation).
  • Improve our services and maintain accurate internal records.
  • Conduct background screening, police checks, or working with children checks, where required by clients, legislation, or the nature of the role.

Sensitive information is only collected where necessary and with your express consent, or where otherwise permitted by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Clients and potential employers for role placement and onboarding.
  • Third-party service providers such as background check agencies, payroll providers, or legal and professional advisors.
  • Government agencies or regulators where required by law.
  • Cloud and IT service providers (e.g., Microsoft 365, Azure) with secure and compliant hosting arrangements.
  • Referees and previous employers to verify your experience.

Disclosure Notice: We will seek your consent before sharing sensitive information (such as health or criminal history) with clients or third parties, unless otherwise permitted or required by law.

7. Website Use and Cookies

When you access our website, we may use cookies and tracking technologies to analyse traffic and enhance your experience. You may disable cookies via your browser settings, though this may limit functionality.

8. Storage and Security of Personal Information

We implement technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security controls include:

  • Role-based access controls
  • Secure cloud infrastructure
  • Regular system and audit log reviews
  • Encryption of sensitive records
  • Staff training and acceptable use policies

We retain personal information only as long as necessary for our operational, legal, and compliance needs. You may request deletion of your data, subject to legal requirements.

9. Access, Correction, and Deletion

You have the right to access and request correction of your personal information at any time. To do so, or to request deletion, please contact us using the details below. We will respond within a reasonable timeframe, in line with legal obligations.

10. Marketing Communications and Job Alerts

We may contact you about relevant job opportunities, events, or updates. You may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

11. Complaints

If you believe your privacy has been breached or mishandled, please contact us. We will investigate and respond in accordance with our complaints procedure and privacy obligations. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our operations, or industry standards. The latest version will always be available on our website.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact: admin@thinkstream.com.au